Support

E2LLM Support

Support for E2LLM Browser Perception and Element-to-LLM — the browser extension and MCP Server. Here is how to reach us and where to find answers fast.

Contact Support

Email: support@e2llm.com — for setup help, MCP Server and extension questions, account questions, and anything else about using E2LLM.

Support is monitored on business days. Security, privacy, and abuse reports are prioritized. To help us resolve your issue quickly, please include the product you are using (Extension or MCP Server), what you were trying to do, and any error messages you saw.

What we help with

Setup and installation — the extension and the MCP Server
Account and access — sign-in, plans, and subscription questions
MCP connector issues — connecting your AI client and resolving connection errors
Demo and catalog review — help with the reviewer demo
Privacy and security requests — see also the dedicated channels below
Abuse reports — report misuse of E2LLM services
Data and deletion requests — access, export, or delete your data

Before you reach out

Many questions are answered in our documentation:

Setup guide — install and connect in five steps
MCP tools reference — the available MCP tools and what each one does
Use cases — common workflows and worked examples

Reaching the right place

Product & account support — support@e2llm.com
Security issues & vulnerability reports — security@e2llm.com; see our vulnerability disclosure policy
Billing, invoices & refunds — handled by Paddle, our Merchant of Record. Manage purchases and request refunds at paddle.net
Privacy & data requests — info@e2llm.com; see our privacy policy

Enterprise & self-hosted

Running E2LLM on-premises or evaluating the enterprise tier? See enterprise or contact enterprise@e2llm.com.

Acceptable use

E2LLM is for authorized workflows on sessions you own or are permitted to use. It does not bypass authentication, rate limits, paywalls, robot checks, or access controls.

Company

E2LLM is operated by S2 Tikshuv Ltd, Haifa, Israel.